I was recently in a certification training program because you could say that I have been “itching” to learn new stuff (and I think I learn pretty well). What surprised me is the kind of insight that comes from structure. I have known for a long time that people have needs. To the extent that these needs are met, we can determine “satisfaction”. However, I had not gone a step further as William Schutz did in 1958, where he discovered that needs can be expressed (initiated by self), but can also be a hidden desire (expected of from others).


