Understanding Interpersonal Relations

I was recently in a certification training program because you could say that I have been “itching” to learn new stuff (and I think I learn pretty well). What surprised me is the kind of insight that comes from structure. I have known for a long time that people have needs. To the extent that these needs are met, we can determine “satisfaction”. However, I had not gone a step further as William Schutz did in 1958, where he discovered that needs can be expressed (initiated by self), but can also be a hidden desire (expected of from others).

Executive Coaching: Teams And The “Common Information Effect”

So, you’re in a team meeting, and you have lots on your plate. What should you do? A lot of people set an agenda so that individuals can share information and present their point of view. Unfortunately, this is a highly problematic assumption.

Research has shown that there are a number of issues with pre-polling (which is what you’re doing by creating a meeting without a clear agenda of issues). Whomever speaks first has the ‘upper hand’ and the one who speaks somewhere in the middle of the meeting will be at a significant disadvantage where memory principles are concerned. The primacy and recency effect dictates that this information will be the most heavily discussed simply because we remember them better.

Executive Coaching Singapore: Perceptions, Filters And Effective Communication

It’s always good to be reminded of research that has passed us by in our hurried life. I came across this theory a long time ago, but it didn’t get reactivated until today during my Executive Masters program in organizational psychology (my second masters program). The phenomenon is called the Illusion of Transparency, and I experienced it in two ways.

Executive Coaching Singapore: Cultural Issues In Leadership

I’ve been asked in many of my coaching sessions about my experience with different cultures because my job requires me to travel fairly widely across most parts of South-East Asia, China and the US.

I’ve also been privileged to know some people who wield power in organizations as well as in some parts of their respective governments. It’s interesting to know that cultural differences are still one of the most difficult things to be aware of, especially leaders who are not exposed globally. Having had the opportunity to peer inside the minds of those who are leading organizations, cultural myopia is a common problem. This is due to the fact that the way we do things in one country is very often the way we expect to do things in another country. Typically, it’s the same thing that happens when you look out through your own eyes and model of the world, expecting others to think the same way.

Executive Coaching Singapore: Achieving More With Teams

As a leader, there’s quite a fair bit that needs to be done to achieve greater productivity with teams. It continues to surprise me that there are many who believe that teams will automatically work magically. But that’s not true. Teams are vulnerable to many situations including group think (a phenomenon where the group thinks similarly down the wrong track) as well as social loafing (where individuals have a tendency to end up performing better alone than with a team)

Here’s a quick list:

Career Development: Understanding Difficult People

You’re in the workplace and you encounter a really nasty person.

Wow! What did you do to deserve such a person, you think! Almost immediately, you might have vindictive thoughts or possibly think of a therapist (such as me haha) to refer him or her to for anger management therapy!

Actually, wouldn’t you be jumping the gun if you did that? You won’t know what’s happening in the mind of the other person, and maybe what’s worse is that you don’t really care. Perhaps, when you want to learn to deal with difficult people, you need to first understand them first. That would be, in my mind, the best first step.

Career Development: The Psychology Of Teams

I last talked about the Psychology Of Leadership and I thought it apt to discuss the topic on the psychology of teams, especially since I teach this to corporate clients in my Change Management workshops.

Burke & McCormack at FT
Creative Commons License photo credit: joncandy

Have you noticed that some people work well in a team but some others just don’t? I’d been wondering about that myself and I realized several factors that influence the ability for someone to be part of such a team bonding event.

Career Development Singapore: How To Build A Great Team

It’s commonly known that the world is becoming more and more individualistic and generally, good teams are seldom seen.  This is just a picture of a stadium, but it’s a representation of the playing field that a team goes on to determine whether it wins or loses.

Inside Soccer City 2
Creative Commons License photo credit: babasteve

It begins with the understanding of two different approaches. The first is the independent mindset, the second is the interdependent mindset.

In many cases, individuals who are brought up with the independent mindset think about themselves and consequences for them the majority of the time. Very often, people in this category are deemed as individualistic and uncooperative, and seldom have this intention of bringing out a win-win situation within a team.

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