In a recent training on Creating Customer Intimacy, I tabled the idea that all the communication tactics in the world would never enhance your ability to have customer intimacy. Most of us live in a world where we think we have no customers. But as long as you have to work with at least one human being in the world, that person is considered a ‘customer’. It could be a team member, your family, a boss, a friend. At the end of it all, we have to be very clear that in order for customers to want us, we need to make a special change to the way we do things.
Principles Of Personal Transformation: Learning From Mistakes
Recently, I added some content in my seminars regarding the difference between people who capitalize on their strengths versus those who merely work on their weaknesses. According to the Gallup Organization, in a book written by Markus Buckingham and Donald Clifton, “Now Discover Your Strengths”, it’s become apparent that working on weaknesses doesn’t necessarily reap returns. That made perfect sense. In other words, you really need to know your strengths in order to capitalize on them.
One thing began to bother me though.
Personal Development: Empowerment For Inner Transformation
I just completed delivering a training program on transformational leadership, my usual training set and came away with a few reflections myself. The first question I had to ask myself was: will people be able to grasp the concept of “transformation”.
Personal Development: What to do when you’re down
This is interesting. Not meant to be a prescriptive guide, just a list for you to consult when you need, which are life-giving ideas:
- relax alone with your favorite drink (wine, coffee, etc)
- go window shopping
- Listen to music you love
- Pray
- Do something nice for someone else
- Deliberately shift your attention to something else
- Take a walk in nature
- Exercise
- Talk to a coach
- Increase self awareness
- Journal
- Appreciate yourself
- Read out a list the things that you are already grateful for
- Sing
Handling Negative Emotions: Plutchik’s Wheel Of Emotions
I found this quite interesting and thought it might be a good idea to share it with you. This wheel of emotions shows the position you are at, and is a useful tool for emotional literacy.
If you’re not sure what that word means, perhaps you can check it up and find out what it means because you’ll have some days when you run out of words to express your emotions!
Personal Development: Generation Gaps or Experience Gaps?
I’m certain you’ve heard of the concept of a ‘generation gap’. In fact, this gap happens in many other places too. Racial gap, religious gap, cultural gap… the list can go on.
What exactly is this “gap”?
I was listening to the radio today and they were discussing the case of the 14 year old teenager in school who had beaten up her teacher. The main topic was, whose responsibility it was. It was quite funny because the first caller dialed in to blame the Minister for Education. The most of the rest contributed points that were borderline illogical (“I blame the teachers because they have no dress code themselves”).
Personal Development Singapore: Generation Gaps
It never fails to strike me as how one-sided many people are in relating to one another.
I often like to tell the story of how one day I was in a cab driving down the Central Expressway (CTE). The driver was so engrossed in talking to me about the bad traffic situation in Singapore that he made this claim: “All women are bad drivers. They cause all accidents.” No sooner had he mentioned this, there was an accident up ahead that involved a woman.
Personal Development Singapore: Self-Awareness
I just had a flash of insight a couple of hours ago because I was in the middle of doing an unprecedented in-house training for a group of my trainers. While we all had a fun time with “mind blowing” details (I was teaching them the dynamics of marketing online), it somehow struck me that there are things that people are “interested” in doing, but won’t do. There are also things that people are “obsessed” with doing, that no matter what happens, they MUST do.