In a recent training on Creating Customer Intimacy, I tabled the idea that all the communication tactics in the world would never enhance your ability to have customer intimacy. Most of us live in a world where we think we have no customers. But as long as you have to work with at least one human being in the world, that person is considered a ‘customer’. It could be a team member, your family, a boss, a friend. At the end of it all, we have to be very clear that in order for customers to want us, we need to make a special change to the way we do things.
Principles Of Personal Transformation: Balance
I’ve spoken time and again that the ability to succeed comes from the individual’s ability to balance. So let’s talk about the elements of balance and why it is so important.
The Reality Of Paradox Is… The Paradox Of Reality
In my previous introduction to the Principles of Personal Transformation, we are made aware of the concept of paradox as the reality. Paradox is essentially a contradiction of truth, and is always in existence because of perceptual realities. For instance, there may be a time where you are in pursuit of a goal. The paradox of your reality could be (i) you did not realize that you already encompass that goal in your daily being and your daily living, (ii) doing things to pursue that goal cause you to move further from the goal instead.
Personal Development: Empowerment For Inner Transformation
I just completed delivering a training program on transformational leadership, my usual training set and came away with a few reflections myself. The first question I had to ask myself was: will people be able to grasp the concept of “transformation”.
Personal Development: Taking Action
“Regret for the things we did can be tempered by time; it is regret for the things we did not do that is inconsolable.” Sidney J. Harris
You could say that I enjoy my life. I love being busy, my moments alone, sharing time with my loved ones and enjoying being in those moments. There is however with a tinge of regret, that there is little that I can do for those who do not open themselves to being remolded.
Yes, I do re-programming stuff.
Mind stuff.
Get you to change and get your best life yada, yada.
Personal Development: Generation Gaps or Experience Gaps?
I’m certain you’ve heard of the concept of a ‘generation gap’. In fact, this gap happens in many other places too. Racial gap, religious gap, cultural gap… the list can go on.
What exactly is this “gap”?
I was listening to the radio today and they were discussing the case of the 14 year old teenager in school who had beaten up her teacher. The main topic was, whose responsibility it was. It was quite funny because the first caller dialed in to blame the Minister for Education. The most of the rest contributed points that were borderline illogical (“I blame the teachers because they have no dress code themselves”).
Career Development: How Not To Succeed In Life
I find that black and white thinking sabotages our chances of success. For instance, you may have come to a decision that your boss is very strategic in his focus, so you always give big picture ideas, and never prepare for a time when he needs details. When you get scolded by your boss, rather than accept responsibility, you blame your boss for having two minds.
Blaming is easy.
Taking responsibility is hard.
It’s no wonder so few people actually succeed in real life.
Personal Development: Why Is My Life In A Mess?
A training participant once approached me and said that his life was in a big mess and just did not know where to start. I had three questions for him:
- Is it important enough to change?
- Is it beneficial enough to change?
- Do you have the right resources to change?
He was slightly taken aback where these three questions were concerned because a while he felt it was important to change, and logically thought it was beneficial to change, he was a little disturbed to discover that he still did not take any action.
Don’t just wish for things to get better
Albert was living a sad existence. Everywhere he went, people didn’t accept him. No matter what he did, it seemed that people always saw him as a waste of time and did not speak to him. Everyone else seemed to get the better deal, and it seemed pretty much that nobody ever game him a chance.
He blamed everything and everyone. From being a hard worker, he soon gave up and avoided work, passing the buck to others. Soon, it came to a point where his wife confronted him.
The Blame Game
I was just watching the 2009 Oprah Show “Class In America” and listening to how so many people are getting angry and upset by people who are rich. Sure, there’s lots of people who are now retrenched and can’t find a job, but I think this has probably caused a change in consciousness.
Recently, I was conducting a training program for a corporation. One guy in particular was pretty low in energy and was constantly not paying attention, looking away and appearing fairly uninterested. He was probably in his mid-40s. During the second day, I had a chance to interact with this person and found out that he had been retrenched for over 18 months and was on this new job for only a few months.